Store Policy
Return Policy
We want you to love what you buy from Rustique Linens. If something isn't quite right, we're here to help.
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Return Window
You may request a return within 7 days of delivery.
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Eligibility
To ensure a smooth return process, please make sure:
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The product is unused, unwashed, and in its original packaging
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You can upload 2 clear images of the product to show it is in good condition and undamaged
Returns requested without valid images or beyond the 7-day window may not be accepted.
Refunds
Once your return is approved and the product is received back and inspected, we will initiate a refund to your original payment method. Please note:
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Shipping charges are non-refundable
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Refunds will reflect within 5–7 working days
We appreciate your understanding, and we’re here to ensure your experience is smooth and satisfying.
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How to Request a Return
To request a return, please fill out our Return Request Form and we’ll guide you through the next steps.
For any questions or assistance, feel free to contact us at support@rustiquelinens.com. We’re always here to help.
Cancellation Policy
We understand that plans change, and we’re happy to help if you need to cancel your order.
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Eligibility for Cancellation
Orders can be cancelled only if they have not yet been packed or dispatched. Once the order is shipped, it cannot be cancelled and would instead fall under our standard Returns Policy.
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To be eligible for cancellation:
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The order status must still be pending
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You must submit a cancellation request as soon as possible
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Please note: Once an order moves into the packing or dispatch phase, we are unable to process a cancellation.
How to Request a Cancellation
To request a cancellation, please fill out our Cancellation Request Form. Our team will get back to you within 24–48 hours with an update on your request.
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If your order is eligible, it will be cancelled and any prepaid amount will be refunded to your original payment method within 5–7 working days.
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For further assistance, feel free to reach out to us at support@rustiquelinens.com. We’re here to help!
Wholesale Inquiries
Looking to place a bulk order or customize our linens with your brand's logo or design?
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At Rustique Linens, we specialize in high-quality, export-grade home textiles — and we’re proud to offer customized solutions for restaurants, hotels, boutique stores, gifting companies, and more.
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What We Offer:
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Custom Logos & Branding
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Tailored Sizes & Colors
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Private Label Packaging
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Bulk Discounts
Whether you need personalized aprons for your café, embroidered napkins for an event, or table linens with your own branding — we’ve got you covered.
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Lead Time
All custom orders are made to order and dispatched within 7 business days from final confirmation.
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Let’s Collaborate
For wholesale pricing, product customization, or corporate gifting inquiries, please reach out to us at:
📩 goutham@rustiquelinens.com
We’d love to create something beautiful for your brand.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments